Skip to main content

What should I do if I get stuck on a step?

The live screen-share calls and support channels that get you unstuck fast.

You have several routes, in order of immediacy:

  • Join a live group call or office hours. These run near-daily. You can share your screen and be told exactly where to click and what to enter — a done-with-you walkthrough of whatever registration or step has you stuck.

  • Ask the community. Mentors are active in it daily, and your question has usually been answered before in the resources or recordings.

  • Open a support ticket or chat. Included at no cost.

  • Delegate the task. For sensitive or time-critical items, your account success manager can simply complete the task for you as a paid done-for-you service — recommended for filings where a mistake is expensive to unwind.

For private or confidential matters, one-on-one mentor sessions are available for a small booking fee. Group calls and community help are free and unlimited, so the guidance is to bring anything non-confidential there first.

Did this answer your question?